Kandi Kouture provides customers with the option to track their packages via USPS. If the tracking information states that your purchase has been delivered but you have not received it, please notify your local post office/carrier and discuss the matter with them. We have noticed the majority of delivery issues are resolved after doing so. You may want to first check with your household members, as well as your neighbors in case another home received it by mistake.
Due to an increase in fraudulent claims, Kandi Kouture is not liable for any lost or stolen packages that have confirmed delivery via USPS tracking number.